Payment
Payment policy
This page is maintained by ConnectHive Solutions to answer common questions about how we price, bill and process payments for networking equipment, office hardware and workplace technology products. Policies may change; the terms confirmed on your order are the ones that apply.
Flexible methods
Pay by major credit card, PayPal, business cheque, wire transfer or approved purchase order.
Business invoicing
Net-15 and Net-30 terms are available for qualified business accounts after a quick credit review.
Secure processing
Card data is handled through PCI-compliant payment providers; we never store full card numbers.
Currency and pricing
All prices on this website are listed in Canadian dollars (CAD$) unless otherwise noted on a custom quote. Product prices, availability and shipping rates are subject to change without notice. The price charged is the price in effect at the time your order is confirmed.
Accepted payment methods
- Major credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Business cheque (must clear before shipment)
- Wire transfer / EFT
- Purchase orders from approved business and government accounts
Taxes
Applicable federal and provincial sales taxes (GST, HST and QST where relevant) are calculated at checkout based on the shipping destination and displayed before payment. Tax-exempt organizations must provide valid exemption documentation before placing an order.
Invoicing and payment terms
Orders paid by credit card or PayPal are charged when the order is confirmed. Purchase-order customers with approved Net-15 or Net-30 terms receive an invoice at shipment and payment is due from the invoice date. Overdue invoices may pause future shipments until the account is brought current.
Order confirmation and authorization
We reserve the right to request additional verification for high-value or unusual orders, including billing-address confirmation, cardholder authorization, or a verified business email. Orders may be held until verification is completed.
Refunds and cancellations
Orders may be cancelled before shipment for a full refund. Once an order has shipped, returns are accepted within 30 days for unopened, resaleable products in original packaging. Refunds are issued to the original payment method after the return is received and inspected. Special-order, configured or opened-software products may not be eligible for return.
Disputed charges
If you believe a charge is incorrect, contact us as soon as possible with your order number. We will review the transaction and work with you and the payment processor to resolve the issue.
Payment security
Card payments are processed through industry-standard, PCI-compliant providers. ConnectHive Solutions does not store complete credit-card numbers on our servers. All sensitive data is transmitted over encrypted connections.
Questions about payment
Reach our accounts team at sales@connecthivesolutions.ca or call 343-457-0072 Monday–Friday, 10am–6pm ET.
Ready to place an order?
Browse in-stock products or request a custom quote for your project.